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Returns & Exchanges
At Once Upon a Farm, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.
1
Initiate a Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Package Your Items
Securely pack the products in their original packaging and attach the prepaid shipping label to the outside of the box.
4
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing